Office Manager

Floor Coverings International of South Detroit • Taylor, MI

22d • Hybrid

About The Position

Join Our Team as an Office Manager with Floor Coverings International! At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.9 stars. As an Office Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Office Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.

Requirements

• Strong communication skills, particularly over the phone.
• Exceptionally organized and detail-oriented, with strong multitasking abilities.
• Capable of working independently without constant supervision.

Nice To Haves

• Experience in bookkeeping using QuickBooks is preferred.
• 3-5 years of experience is preferred.

Responsibilities

• Build strong rapport with customers, providing exceptional customer service.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals to ensure customer satisfaction.
• Assist in developing, managing, and implementing local marketing initiatives.
• Support and participate in home shows and events (some evenings and weekends may be required).
• Maintain an organized and inviting office space.
• Update QuickBooks daily, accurately recording all income and expenses (experience preferred, training provided).
• Generate job costing reports within 24 hours of completed installations.
• Track, prepare, and manage timely payment of business-related expenses.
• Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders.
• Accurately order all necessary products for jobs and follow up on delivery.
• Coordinate schedules between customers and installers for efficient job scheduling.
• Communicate start dates and times with installers and customers.
• Keep customers informed about ongoing installation details and job progress.
• Obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to the start of each job.
• Update InspireNet daily with job status and upcoming schedules (training provided).
• Attend weekly meetings with the Owner at scheduled times.
• Work towards weekly and monthly goal achievement.
• Be open to attending training seminars at the owner’s discretion.
• Make decisions and act in alignment with Floor Coverings International's core values and mission.

Benefits

• Part-time position with 32-40 hours per week.
• Bonus opportunities.
• Extensive training programs and support.
• Annual company convention (determined by the owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees