Office Manager (LTA)

DESRI•New York, NY

25d•$70,000 - $90,000•Onsite

About The Position

At DESRI, our culture is grounded in rigorous analytics and thoughtful risk-taking, with a strong emphasis on creativity, intellectual curiosity, and continuous improvement. We operate with lean teams that prioritize efficiency and minimize unnecessary bureaucracy, enabling individuals to take ownership and move quickly. We value open, constructive dialogue and believe it leads to better outcomes. Above all, we are driven to go the extra mile and support one another, fostering a collaborative environment built on accountability, integrity, and care. DESRI is seeking a highly organized, proactive, and hospitality-minded Office Manager to oversee the day-to-day operations of our New York headquarters. This individual will serve as the face of the office and play a critical role in creating an exceptional office experience for employees, candidates, clients, visitors, and vendors. The ideal candidate is a professional with experience in office operations. They are highly responsive, reliable, service-oriented, detail-focused, and take pride in anticipating needs before they arise. Success in this role is measured not simply by completing tasks, but by ensuring the office operates seamlessly, employees are supported, visitors feel welcomed, and issues are addressed proactively. It also requires flexibility and a willingness to adapt to a dynamic work environment and take on new tasks as priorities evolve.

Requirements

At least 3 years of experience in office, facilities, workplace operations, or a related field.
Commitment to exceptional customer service with a genuine desire to help others.
Comfortable working independently and taking ownership of outcomes and driving tasks to completion.
Highly reliable and responsive.
Strong attention to detail and commitment to delivering high-quality work.
Outstanding organizational and time-management skills.
Proven ability to anticipate needs, take initiative, and solve problems proactively.
Strong communication skills and the ability to interact effectively with employees at all levels of the organization, as well as clients, candidates, vendors, and other external partners.
Ability to manage multiple priorities simultaneously while maintaining exceptional attention to detail and consistently delivering on commitments.
Flexibility, adaptability, and willingness to occasionally support activities outside of standard business hours for events, meetings, or special projects.
High degree of discretion and sound judgment.
Reliably present in the office Monday through Friday, with the flexibility to start early or stay late as the role requires.
Obtain a notary commission by passing the notary exam within the first month of employment.

Responsibilities

Provide consistent in-office coverage and proactively address workplace, facilities, and employee support needs throughout the day.
Serve as the primary in-office resource and first point of contact for employees, visitors, clients, candidates, and vendors.
Ensure the office remains organized, fully operational, well-stocked, and guest-ready at all times.
Anticipate office, facilities, and employee needs before they become urgent, taking proactive action to ensure the workplace runs smoothly and efficiently.
Proactively monitor inventory levels and replenish office, pantry, kitchen, conference room, and workplace supplies before they run low.
Maintain a clean, organized, and guest-ready kitchen and pantry environment throughout the day, including light tidying, organization, and upkeep as needed.
Conduct regular walkthroughs of common areas, conference rooms, kitchens, and workplace spaces to proactively identify and resolve issues before they impact the employee or visitor experience.
Own mail, deliveries, shipments, office equipment, storage, and day-to-day workplace logistics.
Maintain office operating procedures, workplace documentation, inventories, and operational checklists.
Manage reception responsibilities and create a warm, professional, white-glove experience for all visitors.
Coordinate guest arrivals, building access, visitor registration, badges, and meeting logistics.
Greet and assist employees, visitors, and guests, ensuring a welcoming, professional, and high-quality experience.
Manage conference rooms, room setup, technology readiness, and meeting support including catering.
Answer and direct incoming calls and assist with general inquiries.
Coordinate internal and external meetings, recruiting events, employee gatherings, and special events.
Manage catering orders, room setup, event logistics, and post-event cleanup.
Check meeting calendar daily and anticipate meeting and event needs to ensure a seamless experience for attendees.
Partner with Human Capital, Business Operations and the Executive Assistance team to support onboarding, intern programming, employee engagement activities, and workplace events.
Assist with wellness initiatives, celebrations, and other employee experience programs.
Serve as the primary point of contact for building management and workplace vendors.
Coordinate relationships with office suppliers, cleaning services, pantry vendors, shipping providers, and other workplace partners.
Track vendor performance, resolve service issues, and escalate concerns as needed.
Coordinate facilities requests, maintenance issues, repairs, and office improvement projects.
Assist with invoice processing, expense tracking, and workplace-related budgets.
Manage inventory and proactively keep the storage room organized.
Provide administrative and operational support to Executive Assistance, Business Operations, and leadership teams as needed.
Assist with onboarding logistics, workspace setup, document execution, office moves, and special projects.
Coordinate IT and AV needs, serving as the in-office liaison with the IT team on equipment setup, troubleshooting, user onboarding, and conference room technology.
Support business continuity by documenting processes and maintaining operational resources.
Notarize documents and serve as the point of contact for signature and mailing requests; this role requires obtaining a notary commission by passing the notary exam within the first month of employment.