Office Manager

TEMPERPACK•Richmond, VA

31d•Hybrid

About The Position

This person sets the tone for a well-maintained, welcoming workplace and holds themselves and the team accountable to shared standards — because a great office environment is everyone’s responsibility, and the Office Manager is the one who keeps that visible. About TemperPack TemperPack is a rapidly growing company based in Richmond, Virginia and with locations in Las Vegas, Nevada, and Lansing, Michigan. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products. The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain such as Styrofoam coolers. Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

Requirements

3–6 years of progressive experience in office management, facilities coordination, executive support, or a closely related role.
Demonstrated track record in end-to-end event planning — both intimate team gatherings and larger, higher-stakes engagements.
Demonstrated track record in vendor management and service accountability.
Demonstrated track record in inventory systems and supply chain coordination for office environments.
Demonstrated track record in creating and maintaining a culture of shared responsibility in a physical workspace.
Demonstrated track record in communicating professionally and confidently across all levels of an organization.
Ability to work independently, manage competing priorities, and own outcomes without close supervision.
Hospitality mindset — you think about the experience before people ask.
High attention to detail with a bias for follow-through.
Comfort with ambiguity and a strong instinct for when to escalate vs. solve.
Proficiency in Microsoft Office Suite.
Familiarity with project or task management tools is a plus.
Ability to lift up to 25 pounds unassisted.
Prolonged periods of standing, walking, and moving between locations, as well as sitting at a desk and working on a computer.
Frequent movement between locations as required.

Responsibilities

Own the day-to-day condition of all shared spaces across two locations — conference rooms, kitchens, common areas, and collaborative zones.
Conduct regular walkthroughs to identify maintenance needs, safety concerns, and experience gaps; escalate or resolve as appropriate.
Serve as the primary point of contact for facilities-related issues and coordinate timely resolution with internal stakeholders or external vendors.
Manage building access coordination, signage, and general physical plant readiness.
Greet visitors and executive guests; ensure a polished, professional on-site experience from arrival to departure.
Own relationships with select facility service vendors — including janitorial, maintenance, and other recurring service providers — ensuring contract terms are met and service quality is consistently upheld.
Conduct periodic performance check-ins with vendors; surface issues and escalate or resolve as needed.
Manage vendor onboarding, documentation, and scheduling in coordination with Finance and Legal as appropriate.
Source, evaluate, and recommend new vendors when needed; negotiate service agreements with guidance from leadership.
Own end-to-end procurement and replenishment for office supplies, breakroom snacks, beverages, and adjacent consumables across Richmond locations.
Establish and maintain par levels; develop a system to prevent stockouts and avoid unnecessary rush orders.
Manage vendor relationships for supply orders; track spend and flag budget variances.
Receive and route deliveries; keep storage areas organized and accessible.
Keep kitchens stocked, functional, and clean during business hours — and hold the team accountable to shared cleanliness standards (dishes, common areas, shared amenities).
Plan and execute internal events — team meetings, all-hands gatherings, offsites, holiday events, and culture-building moments — from concept through debrief.
Coordinate logistics for external visitor experiences and executive-level meetings, including Board of Directors meetings, customer visits, and investor touchpoints.
Manage event timelines, run-of-show documents, vendor coordination (catering, AV, décor), and on-site execution.
Partner with the Chief of Staff and relevant ELT members to ensure events reflect TemperPack’s brand and culture standards.
Develop and maintain an annual events calendar; proactively anticipate needs and lead times.
Champion a high-standard employee experience— the kind of environment where people feel energized and proud to work.
Maintain and communicate shared office norms and expectations (kitchen cleanliness, common area upkeep, visitor-readiness) and keep the team aligned and accountable.
Serve as a visible, approachable presence in the office; proactively address friction points before they become recurring issues.
Manage room setup and reset for all scheduled meetings — furniture, AV readiness, materials, and hospitality.
Coordinate catering and hospitality for internal and external meetings.
Prepare printed materials, signage, agendas, and name tags as needed.
Oversee daily print, mail, and package operations across locations.
Maintain printer and copier readiness; submit service tickets and manage vendor follow-through on recurring issues.
Provide general administrative support including document preparation, scanning, and filing.
Follow and help evolve office procedures, safety guidelines, and building policies.