Office Manager

Southshore Enterprises • Spencer, IA

29d • Onsite

About The Position

Southshore Companies is a privately held third party logistics company. At Southshore Companies, we are a committed team dedicated to safely providing best-in-class customer service through operational excellence. We prioritize the safety of our team members and believe in being a reliable and adaptable strategic partner with quality-minded individuals focused on serving the needs of our customers. The Office Supervisor leads a team of customer service representatives (CSRs). The Office Supervisor plays a critical role in ensuring the safe, efficient, and effective functioning of the regional distribution center (RDC) clerical office, meeting customer requirements, and maintaining a high standard of operational excellence. The Office Supervisor provides coaching and leadership to all CSR personnel, and ensures the company’s culture, values, and processes are upheld. This supervisor will foster a team environment that motivates, inspires, educates, and empowers our team members to reach their full potential.

Requirements

• 3+ years of clerical office supervision experience.
• Leadership & management skills: ability to lead, assign work, and motivate CSRs to deliver exceptional performance.
• Knowledge and experience using SAP.
• Proficient in Microsoft Office products.
• Proficient with data entry skills
• Good written and verbal communication skills.
• Strong sense of time management.
• Ability to work Monday-Friday plus overtime, with flexibility during peak season, January-March.

Nice To Haves

• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Execute the daily office plan in accordance with the site leadership team’s guidance and direction.
• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies.
• Lead, motivate, and direct the CSRs to deliver best-in-class customer service.
• Ensure all reports and logs are filled out timely and correctly.
• Key point of contact for all customers entering the RDC.
• Ability to interface and communicate with direct customers and the leadership team within Southshore Companies.
• Drive continuous improvement though lean thinking and a 5S mentality.
• Assist site leadership team to train CSRs to perform his/her assigned work to the highest standards of excellence.
• Drive a culture centered around safety as a number one priority by ensuring a clean and organized working environment.

Benefits

• Competitive pay
• Health and life insurance
• 401(k) with company match
• Paid vacation
• Paid holidays
• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• Voluntary Life Insurance for Employee, Spouse and Child
• 401(k) + 4% Company Match
• Paid Time Off
• EAP Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed