Office Manager

Eye Care Partners Career Opportunities • Roanoke Rapids, NC

8h • Onsite

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists. They provide a lifetime of care to patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, offering services that span the eye care continuum. The Office Manager will achieve a world-class Total Patient Experience, maximizing retail sales and supporting patients’ medical needs. This role is responsible for the overall sales and profitability of an office location, managing all operations including team member support, merchandising, inventory management, training, and safety. The manager will execute the Total Patient Experience (TPE) to drive revenue and profitability and will exercise independent judgment and discretion in managing the overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician’s License for states where required by the company.

Requirements

• Mangement experience required
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• HSD or GED
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Possess a State Optician’s License for states where required by the company (for Licensed Office Manager)

Nice To Haves

• Industry related experience will be beneficial.
• ABO, NCLE, LDO could be preferred

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED