Office Manager

Odyssey House•Salt Lake City, UT

2d•$49,000

About The Position

Odyssey House of Utah is seeking a Full-Time Office Manager! Manage a team of 2 employees Support with checking patients in/scheduling/etc when needed Cover front desk when an employee is out Ensure expectations/daily tasks are being met and completed Speak to unregulated patients Answer phone calls to schedule appointments, answer questions, connect with drug reps, etc Check all patient insurance for every appointment 3 days ahead Track all patient Medicaid changes for Billing team Track patient balances while checking insurance, leave notes in appointments to ensure balance collection Track no-show agreements for community patients, leaving notes in appointments for team to collect, as well as add to ‘No Show Agreement’ spreadsheet Audit schedule for any blocks to ensure all patients needing to be rescheduled are contacted Sort fax folders Monitor Monday.com appointment requests/transitioning out sheets Monitor group chats Communicate with OH Residential Health Service teams to ensure their clients receive quality/prompt care at the clinic Input HCV Paperwork results into RedCap for DHHS records Collaborate with outside residential facilities (First Step, 7th Street, House of Hope) to coordinate care for their clients

Requirements

2+ years of Office Manager experience preferred
High school diploma
Willingness and ability to pass a criminal background check
First Aid and CPR Certification (available at Odyssey House)
Must comply with annual TB tests and Flu immunization
Must meet employment eligibility
Must be able to work variable shifts as needed

Nice To Haves

Passion for Community Service and helping others to realize their own potential.
Communication Skills to problem solve directly with clients and other staff.
Reliability to fill their support staff shifts and deliver on position responsibilities.
Self-Starter qualities to independently address issues and needs in our organization community.
Teachable - Willingness to learn and grow in their position.

Responsibilities

Manage a team of 2 employees
Support with checking patients in/scheduling/etc when needed
Cover front desk when an employee is out
Ensure expectations/daily tasks are being met and completed
Speak to unregulated patients
Answer phone calls to schedule appointments, answer questions, connect with drug reps, etc
Check all patient insurance for every appointment 3 days ahead
Track all patient Medicaid changes for Billing team
Track patient balances while checking insurance, leave notes in appointments to ensure balance collection
Track no-show agreements for community patients, leaving notes in appointments for team to collect, as well as add to ‘No Show Agreement’ spreadsheet
Audit schedule for any blocks to ensure all patients needing to be rescheduled are contacted
Sort fax folders
Monitor Monday.com appointment requests/transitioning out sheets
Monitor group chats
Communicate with OH Residential Health Service teams to ensure their clients receive quality/prompt care at the clinic
Input HCV Paperwork results into RedCap for DHHS records
Collaborate with outside residential facilities (First Step, 7th Street, House of Hope) to coordinate care for their clients