Office Manager
Humber Meadows•North York, PA
•CA$70,000 - CA$75,000•Onsite
About The Position
This is a 20-month contract role from approximately August 2026 until April 2028. The salary range for this role is $70,000 to $75,000. This position is open due to an existing vacancy.
Requirements
- Proficiency in PointClickCare (PCC) and ERRISA systems.
- Experience with resident accommodation billing, rate updates, ancillary service charges, refunds, deposits, and account reconciliations.
- Ability to administer rate reduction applications.
- Experience maintaining accurate resident financial records and business files.
- Experience coordinating with external agencies, auditors, banking institutions, and government organizations.
- Experience supporting admissions, discharges, and leaves of absence.
- Ability to prepare financial reports, account aging analyses, and annual accommodation statements.
- Experience managing collections and accounts in arrears.
- Supervisory experience, including scheduling, workload management, and performance monitoring.
- Ability to provide reception coverage.
- Strong liaison skills between residents, families, visitors, and leadership.
- Experience participating in resident admissions and orientation processes.
- Excellent communication skills for responding to inquiries and concerns.
- Ability to communicate information regarding accounting services, tax-related documentation, and resident financial resources.
Responsibilities
- Manage resident accommodation billing, rate updates, ancillary service charges, refunds, deposits, and account reconciliations.
- Administer rate reduction applications and communicate with residents, families, and substitute decision-makers regarding financial processes and requirements.
- Maintain accurate resident financial records and business files in compliance with legislative and organizational requirements.
- Coordinate with external agencies, auditors, banking institutions, and government organizations regarding resident accounts and financial matters.
- Support admissions, discharges, leaves of absence, and resident record management through PointClickCare (PCC) and ERRISA systems.
- Prepare financial reports, account aging analyses, annual accommodation statements, and support year-end audits.
- Manage collections and accounts in arrears in collaboration with organizational leadership.
- Supervise and support reception staff, including scheduling, workload management, and performance monitoring.
- Provide reception coverage as required to ensure continuous front-line service delivery.
- Serve as a key liaison between residents, families, visitors, and the leadership team regarding financial and administrative matters.
- Participate in resident admissions and orientation processes, providing information on financial programs, policies, and available services.
- Respond promptly and professionally to inquiries and concerns while promoting a positive resident and family experience.
- Communicate information regarding accounting services, tax-related documentation, and resident financial resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
