Office Manager

Packard Culligan Water•Cape Girardeau, MO

12d•Onsite

About The Position

Culligan of Cape Girardeau is seeking an experienced Office Manager for a hands-on management position. This role requires a high level of customer interaction, team coaching, and creating a positive work environment. The Office Manager will handle customer calls, administrative duties, and managerial responsibilities including financial reporting and supervision. This position is vital to the dealership's success by ensuring customer satisfaction and retention, fostering a motivated and competent workforce, maintaining open communication, and assisting in achieving company goals. Culligan is the industry leader in water treatment and filtration systems, and the Cape Girardeau team operates with values of relationships, unity, listening, and local leadership.

Requirements

3+ years of direct management experience
Office or customer service management experience
Management experience that supported active employee development
Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
Strong experience in a customer service capacity
Excellent interpersonal skills
Effective verbal and written communication skills
High school diploma or equivalent

Nice To Haves

Business degree with an emphasis in accounting, or related business administration experience
Experience in the water conditioning industry or a service related industry

Responsibilities

Creating and fostering a successful work environment that promotes positive morale, productivity and employee development
Enacting a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed
Improve customer satisfaction, growth, and retention
Effectively train and coach the office staff to seek opportunities for additional sales
Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options
Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
Responsible for the accuracy of the dealership’s financial reports, efficient operation, and oversee the expense control
Manage customer information system(s). Ensure timely and accurate processing of information
Accurately report inventories on schedule and resolve discrepancies
Manage credit and collections function to include new customer orders and delinquent accounts
Ensure compliance with company policies, recommend policy change or corrective action when appropriate

Benefits

Competitive base salary with high incentive potential
Zero deductible medical plans
Dental and vision
Wellness Program with incentives
401K with employer match
Tuition reimbursement and scholarship opportunities
Paid time off and paid holidays
Career advancement through training and development
Work-life balance, with Monday-Friday, normal business operating hours
Continuous training and development, as well as corporate support in human resources, accounting and compliance
Employee recognition events and an annual company meeting