Office Manager

Hyatt Regency San Francisco Downtown SOMA•San Francisco, CA

1d•$90,000 - $100,000•Onsite

About The Position

The Administrative Office Manager is responsible for assisting the General Manager and hotel executive managers in the day- to- day operations. He/she is also responsible for responding to or processing guest inquiries received via website and emails, ordering office supplies, keeping track of departmental expenses.

Requirements

High school diploma or equivalent required.
Must be proficient in company-approved word processing and spreadsheet applications as evidenced by the ability to troubleshoot spreadsheets and basic PC problems.
Long hours sometimes required.
Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing namets.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Nice To Haves

Experience in a hotel or related industry helpful.
College course work in related field helpful.

Responsibilities

Answer telephone and email messages. Respond accordingly.
Attend meetings and take meeting minutes when required.
Greet clients in a friendly and professional manner.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
Maintain a central purchase order system for all items required by the department.
Monitor checkbook process for all departments.
Process and approves invoices for payment
Maintain adequate supplies for copier, fax and postage machines and coordinate repair services.
Familiarize new managers and administrative staff with office procedures/policies.
Distribute incoming mail to appropriate departments’ mailboxes.
Prepare payroll for leadership. Review and respond to all timesheet edits, payroll corrections, etc.
Order all supplies required by the department.
Assist in creation of collateral for special projects.
Assist in overseeing the Associate engagement calendar and projects.
Assist with any requests from the Executive Team.