Office Manager

ROOF ABOVE INC • Charlotte, NC

2d • Onsite

About The Position

The Office Manager oversees the day-to-day property management operations of an 88-unit Permanent Supportive Housing community. This position plays a critical role in ensuring the efficient operation of the property while supporting programs that foster a safe, stable, and welcoming community for tenants. Working collaboratively with the facilities and maintenance team, the Office Manager helps ensure the property and residential units are well maintained. The Office Manager also partners closely with the programming and case management team to support lease compliance, address tenant concerns, and promote housing stability. This position is ideal for an individual with experience in property management, preferably within a supportive or affordable housing environment. The successful candidate will possess strong organizational skills, be comfortable working with financial data, budgets, and spreadsheets, and demonstrate a commitment to the principles of Permanent Supportive Housing and tenant-centered services.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) years of experience in an administrative or office management role.
• Knowledge of general office administration practices and procedures.
• Ability to successfully complete Section 8 and Public Housing training.
• Proficiency in Microsoft Office Suite and other office software, including email, spreadsheets, financial databases, and housing management systems.
• Ability to maintain a high level of accuracy when preparing, processing, and entering data.
• Excellent organizational, interpersonal, and customer service skills.
• Ability to establish and maintain professional boundaries while interacting with tenants.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Property management experience preferred; experience in affordable or supportive housing is a plus.

Responsibilities

• Maintain property records, resident files, and filing systems in accordance with applicable regulatory, compliance, and organizational requirements.
• Accept, process, and accurately record resident rent payments and other applicable fees in accordance with established policies and procedures.
• Develop relationships and liaise with other agencies, businesses, vendors etc
• Perform administrative and clerical duties to support property management operations and carry out other duties and responsibilities as assigned.
• Participates in staff training and development activities as directed.
• Performs other duties as directed by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED