Office Manager - Highland Heights

Stock Yards Bank & Trust • Highland Heights, KY

1d • Onsite

About The Position

Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Requirements

• High School Diploma or GED Equivalent required
• Graduate of Management Training Program or 3+ years of retail banking experience
• 1+ years of lending experience
• Computer proficiency including Microsoft Word, Excel, Outlook, Etc.
• Ability to work in team environment and motivate others
• Proven supervisory experience helpful
• Professional appearance and demeanor
• Good communication skills – both written and verbal
• Organizational skills and time management
• Ability to adapt to a changing environment
• Demonstrate active listening skills
• Practical application of policies and procedures
• Ability to coordinate actions in relation to the actions of others
• Ability to foresee problems and develop solutions

Nice To Haves

• BS/BA business related field preferred

Responsibilities

• Retain and expand current customer relationships
• Open new accounts, perform account maintenance, process and close loans
• Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
• Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
• Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
• Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
• Lead, exemplify and coach to 212º commitment to service
• Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency
• Responsible for customer relations including complaints and inquiries
• Responsible for office operational processes
• Represent the bank at community functions

Benefits

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED