Customer Service - Office Manager, Warehouse

Bumper to Bumper Auto Parts•Monroe, LA

1d•Onsite

About The Position

The Office Manager is responsible for overseeing the Customer Service Department as well as reviewing resumes, conducting phone screening, scheduling interviews, and making recommendations for hiring for the DC location. Replacement Parts, Inc. and Crow Burlingame comprise a corporate staff and several companies, including Parts Warehouse Inc. (PWI). The company employs approximately 1,400 employees across twelve states and approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, the company celebrated 100 years of serving communities as a privately held business.

Requirements

High school diploma or general education degree (GED)
At least one year leadership/supervisory/management experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Basic computer skills.
Valid Driver's License (Class E required for all Missouri locations).
Clean driving record.

Nice To Haves

One year of parts experience
One year of customer service experience
Experience with Vision Order processing systems
ASE certifications

Responsibilities

Provide exceptional customer service, including assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.
Review Resumes, conduct phone screening, conduct in person interviews, and make recommendations for hiring in the DC location.
Interact with customers to provide information in response to inquiries, handle issues, and resolve complaints.
Receive and process orders and other documents by reviewing for completeness and clarity.
Process invoices and credit of customer accounts.
Retrieve parts to complete orders from customers.
Ability to communicate orally and in writing with others (face-to-face, by telephone, or otherwise).
Ability to safely drive a vehicle in different weather and traffic conditions.
Abide by rules of the road and laws for safely operating a vehicle.
Always treat others with respect.
Ability to multi-task.
Maintain a neat, clean, and professional appearance.
Maintain a neat and clean workstation.
Maintain a clear driving record.
Use basic math skills to solve problems.
All other job duties as assigned.