Customer Service - Office Manager, Warehouse
About The Position
The Office Manager is responsible for overseeing the Customer Service Department as well as reviewing resumes, conducting phone screening, scheduling interviews, & making recommendations for hiring for the DC location. Replacement Parts, Inc. and Crow Burlingame are made up of a corporate staff and several different companies, including Parts Warehouse Inc. (PWI). The company employs approximately 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business. In 2019, the company celebrated 100 years of serving communities as a privately held business.
Requirements
- High school diploma or general education degree (GED)
- At least one year leadership/supervisory/management experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Basic computer skills.
- Valid Driver's License (Class E required for all Missouri locations)
- Clean driving record.
Nice To Haves
- One year of parts experience.
- One year of customer service experience.
- Experience with Vision Order processing systems.
- ASE certifications.
Responsibilities
- Provide exceptional customer service. This includes but is not limited to assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
- Review Resumes, conduct phone screening, conduct in person interviews, & make recommendations for hiring in the DC location.
- Interact with customers to provide information in response to inquiries, handle issues and resolve complaints.
- Receive and process orders and other documents by reviewing for completeness and clarity.
- Process invoices and credit of customer accounts.
- Retrieve parts to complete orders from customers.
- Ability to communicate orally and in writing with others (face-to-face, by telephone, or otherwise)
- Ability to safely drive a vehicle in different weather and traffic conditions.
- Abide by rules of the road and laws for safely operating a vehicle.
- Always treat others with respect.
- Ability to multi-task.
- Maintain a neat, clean, and professional appearance.
- Maintain a neat and clean workstation.
- Maintain a clear driving record.
- Use basic math skills to solve problems.
- All other job duties as assigned.
Benefits
- 401(k) employer matching
- Company Paid Time Away, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long-Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
