Office Manager/Receptionist (In-Office)

Golden Reserve•Pittsburgh, PA

3d•Onsite

About The Position

Golden Reserve is seeking an experienced Regional Client Administrator (RCA) to help oversee its locations in Pittsburgh, Pennsylvania. The RCA role is a combination of a Receptionist and an Office Manager. This role is vital to the sales and operational teams, responsible for all incoming and outbound client communication and correspondence, managing internal operational aspects of the office(s) including inventory and client experience, maintaining the client filing system, and providing world-class customer service. The RCA Team is recognized as both the face and heart of Golden Reserve, delivering the first impression and serving as the point of contact for all client communications. Golden Reserve is redefining financial planning with monthly seminars and weekly TV & Radio Shows across Ohio, and is recognized as one of the fastest growing companies in Ohio with close to 20 offices and consistently noted as one of the most innovative financial service companies in the country.

Requirements

Two (2) years+ of administrative support experience (must include phone support).
Expertise in Microsoft Office (including Teams).
Excellent grammar, spelling, proofreading and communication soft skills.
GRIT – accountability, ownership, problem-solving, and toughness.

Responsibilities

Oversee locations in Pittsburgh, Pennsylvania.
Manage all incoming and outbound client communication and correspondence (phones, digital and traditional postage).
Manage all internal operational aspects of the region’s office(s) (inventory and client experience).
Maintain the client filing system.
Provide world-class customer service.
Support monthly seminars and weekly TV & Radio Shows.
Ensure the Sales team is supported.
Act as the compassionate front-line for communication and client experience.
Take ownership and personal pride in the operational excellence and appearance of office location(s).
Ensure offices have all necessary items to deliver a world-class client experience.