Office Manager - PSR

HopeHealth Inc

5h•Onsite

About The Position

Provides office management services including maintenance of office operations and procedures, efficiency and office staff supervision. Demonstrates effective organizational, decision making and communication skills with attention to detail and a high level of accuracy.

Requirements

High school diploma (or GED) required.
One to two years’ experience in a public health setting.
Possess the ability to work with patients, clinical, non-clinical staff and providers from a variety of backgrounds and lifestyles while maintaining a non-judgmental attitude.
Must be a team player and with the ability to multi-task.
Possess excellent customer service skills and be well organized.
Ability to work in a high-pressure environment.
Prior to performing job related activities in this position one must understand company and program policies and procedures as well as be aware of HopeHealth’s mission, vision and values.
Knowledge of policies, standards, regulations, and protocols.
Knowledge of learning principles across the lifespan, management leadership principles, and community resources.
Maintain current general medical knowledge.
Ability to communicate effectively utilizing both oral and written means.
Must possess a current driver’s license.
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under supervision by the provider or designee.
Must have the ability to effectively communicate with patients, family members/caregivers, and/or guests to answer questions and address needs.
Proficient with Microsoft Office Suite specifically Excel, Word, Access and Power Point.
Knowledge of databases (i.e., Electronic Medical Record [EMR] system).

Nice To Haves

Bachelor’s or Master’s Degree in business or health related field preferred.
CPR / BLS Certification preferred.
Previous leadership experience preferred.
Experience with eCW (eClinical Works) preferred.

Responsibilities

Assist Practice Administrator in maintaining good stewardship of clinical and non-clinical supplies.
Monitor and promote point of service collections for responsible sites.
Reviewing and approving supply requisitions.
Assigning and monitoring clerical and clinical functions.
Enforce office policies.
Supervising front desk and clinical office staff.
Keeps management informed by reviewing and analyzing special reports, summarizing information and identifying trends related to schedule templates.
Works in Collaboration with Practice Administrator with coaching, counseling and disciplining employees; planning, monitoring and appraising job results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
Handle patient concern(s) effectively, communicate with supervisors and other team members as appropriate, elevate concerns to Practice Administrator or other leadership if needed.
Ensures professional and timely correspondence with partnering agencies; could include: liaison with community partners/Pharmaceutical reps and represent organization/site as needed.
Assists with ensuring personnel files are up to date and secure.
Schedule staff meetings and appointments for Practice Administrator.
Perform other duties as assigned.