Design Associate In-Home Sales Consultant

Floor Coverings International - JDR • Fuquay-Varina, NC

1d • $50,000 - $60,000 • Onsite

About The Position

We are seeking a highly organized and customer-focused Office Manager / Operations Coordinator to support our fast-growing flooring and home services business. This role is ideal for someone who enjoys customer service, scheduling, administrative support, and operations management in a dynamic, team-oriented environment. Experience in flooring or home improvement is a plus, but not required—paid training is provided to set you up for success. We welcome candidates with 3+ years of experience in office administration, customer service, or operations who are looking to grow in a dynamic, team-oriented environment.

Requirements

• Must be a U.S. citizen
• Valid driver’s license with the ability to travel to job sites
• Experience in office management, administrative support, customer service, or operations preferred
• Strong phone presence with excellent verbal and written communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Self-motivated with the ability to work independently and take initiative
• Detail-oriented with strong follow-through and accountability

Nice To Haves

• Experience in flooring or home improvement
• Experience with QuickBooks, CRM systems, or scheduling software is a plus

Responsibilities

• Deliver exceptional customer service and create “raving fans”
• Answer inbound calls and schedule appointments for the sales team
• Follow up on sales leads and open proposals
• Resolve customer concerns and ensure a positive experience
• Coordinate and schedule installations with customers and installers
• Order materials and track deliveries
• Communicate timelines, job updates, and expectations clearly
• Manage project details using CRM systems (Salesforce preferred)
• Update production schedules and job status daily
• Assist with local marketing efforts and community events
• Support home shows and promotional activities
• Help strengthen relationships within the local community
• Perform job costing and data entry
• Maintain accurate records in QuickBooks (preferred)
• Track expenses, invoices, and payments
• Attend weekly team and performance meetings
• Track and work toward weekly/monthly goals
• Participate in ongoing training and development

Benefits

• Competitive salary
• Paid time off
• Training & development
• Full-time, stable position with growth potential
• Paid training program
• Annual company convention (based on performance and goals)
• Supportive, team-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed