Office Manager of Facilities and Mailroom

AvalonBay Communities • Virginia Beach, VA

18h • Onsite

About The Position

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. We are seeking an experienced and highly organized Office Manager to oversee the day-to-day operations of our Customer Care Centers located in Virginia Beach, VA and San Antonio, TX. This role is responsible for ensuring efficient office operations, facilities management, vendor oversight, mail services administration, and a positive workplace experience for associates. The ideal candidate will be a proactive leader with strong organizational skills, experience managing office or property operations, and the ability to effectively coordinate multiple functions while maintaining exceptional service standards. This position plays a critical role in supporting business operations and ensuring a safe, productive, and well-maintained work environment.

Requirements

• High school diploma or equivalent (GED) required.
• Minimum of three years of experience in residential or commercial property management, office operations, facilities management, or related experience required.
• Previous experience leading or supervising employees required.
• Strong leadership, organizational, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Strong problem-solving and decision-making abilities.
• Ability to analyze operational data and generate meaningful reports.
• Customer-focused mindset with a commitment to delivering exceptional internal service.
• Ability to build and maintain effective relationships with associates, vendors, and external partners.
• Demonstrated attention to detail and commitment to operational excellence.
• Ability to identify opportunities for process improvements and drive implementation.

Nice To Haves

• Experience managing vendor relationships, service contracts, and building operations preferred.
• Experience in a multi-site environment is a plus.

Responsibilities

• Manage the day-to-day operations of the Customer Care Centers, including housekeeping, reception, maintenance, and building security.
• Serve as the primary point of contact for landlord and facility-related matters.
• Oversee relationships with vendors and service providers, including office equipment maintenance and service contracts.
• Ensure the efficient operation of office processes and administrative functions.
• Coordinate workplace services and orient new associates to office facilities and services.
• Manage mailroom operations, including incoming mail, outbound mail production, shipping services, and returned mail processing.
• Ensure compliance with applicable postal regulations and internal mail policies.
• Monitor and maintain inventory levels of office and shipping supplies.
• Track postage usage and mail-related expenditures, generating reports on mail volume, shipping costs, and key performance metrics.
• Identify and implement process improvements and automation opportunities to enhance operational efficiency.
• Lead and support office staff while fostering a positive and productive work environment.
• Perform additional duties and special projects as assigned.

Benefits

• health, dental and vision
• 401(k) with company match
• paid vacation and holidays
• tuition reimbursement
• an employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED