Office Manager — Client Engagement & Operations - (On-Site)

Visiting Angels • Angleton, TX

17d • Onsite

About The Position

This role requires outcome ownership. You will not be directed step-by-step. You will be given clear goals and the authority to achieve them. If this sounds like the right fit, read on. You will report directly to the Owner/Executive Director.

Requirements

• 3+ years in home care, healthcare, or high-relationship service
• Demonstrated ability to own outcomes, not just complete tasks
• Experience managing client or customer relationships independently
• Comfortable having difficult conversations with clients and families
• Strong written and verbal communication skills
• Proficient in scheduling software and CRM platforms
• Responds to urgent situations with calm and decisive action

Nice To Haves

• Prior home care agency experience in scheduling, engagement, or compliance
• Familiarity with home health authorization and care plan processes
• Experience building referral relationships with healthcare facilities
• Associate’s or bachelor’s degree in healthcare, business, or related field
• Experience supporting or leading a small administrative team

Responsibilities

• Own client satisfaction from intake through ongoing care
• Build and maintain trust with clients and their families
• Serve as primary point of contact for client concerns
• Conduct care plan reviews and regular client check-ins
• Manage caregiver–client compatibility and relationships
• Resolve scheduling conflicts and care disruptions promptly
• Participate in on-call rotation for after-hours coverage
• Support referral relationships with hospitals and discharge planners
• Conduct new caregiver interviews and onboarding coordination
• Maintain compliance accuracy on authorizations and care plans
• Oversee scheduling function and shift coverage protocols
• Coordinate with onboarding manager on compliance timelines
• Manage CRM accuracy and client/caregiver documentation
• Identify and escalate operational issues before they become crises

Benefits

• Paid Time Off
• Dental and Vision Insurance
• Flexible Holidays
• 401(k) plan
• Base salary
• Performance bonus
• 401(k) with employer match
• Up to 4 weeks PTO + 1 week sick leave
• Schedule flexibility for life’s demands
• Direct access to owner/executive director
• Meaningful work — real impact on clients daily
• Small team — your contributions are visible
• Home care experience actively developed
• Stable, growing two-location operation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree