Client Relations Manager (On-Site)

Neumo Holdings LLC•Homewood, AL

6d•Onsite

About The Position

Responsible for management and coordination of daily activities of the Neumo Tax Administration Client Relations Department. Serves as a liaison with a company’s clients to develop relationships and ensure the client needs are met. Responsible for existing and new clients/services, data analyzation and detailed reporting, and providing follow-up for Clients and Supervisors.

Requirements

Minimum 10 years in an office environment with heavy inbound/outbound phone experience.
Minimum 10 years customer service experience.
Minimum 5 years project implementation experience.
Strong interpersonal skills and ability to speak effectively with customers and employees.
Ability to proofread correspondence, detect and correct errors, read, and interpret city/county tax ordinances.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
Basic knowledge of accounting/finance principals helpful.
Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions.
Excellent to intermediate proficiencies in MS Word, Excel, and Outlook.

Nice To Haves

Salesforce and Constant Contact experience a plus.

Responsibilities

Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
Manage Client Implementation projects and ensures each project is delivered timely and accurately.
Manage day-to-day operations, workflow, and personnel of the Client Relations department.
Oversee and manage policies and procedures in order to comply with client requirements.
Work with Project Management & IT on system enhancements.
Review ordinance/act and become familiar with rates and city/county representatives.
Monitor client request list daily. Assist in staff research, resolve and record problems.
Ensure month end reports are complete and accurate by the 10th day of the month.
Responsible for the transfer of Client funds on designated disbursement days.
Develop and improve analytical reports designed to monitor and improve overall client and staff productivity.
Update staff on current initiatives and objectives.
Coordinate and schedule employee training with outside providers and/or purchase training materials and present internal training to continue employee development.
Establish goals and incentive plan for department.
Conduct annual employee performance evaluations.
Perform other duties as assigned.