Office Manager / Administrator

TruBlue Home Service Ally•Raleigh, NC

1d•Remote

About The Position

TruBlue Of North Raleigh is a Home Ally Service company that provides premium handyman services for busy adults and home modifications for seniors so they can age in place safely. Our technicians are bonded and insured, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes. We are searching for an experienced Office Manager/Administrator to help our growing company expand.

Requirements

Excellent computer skills, including Excel, Word, and CRM platforms.
Excellent social media knowledge including Facebook, Nextdoor, etc.
Strong work ethic and pride in your work.
Expert in customer satisfaction – treat people with respect and expect it in return.
Ability to communicate with clients with diverse socioeconomic status and age differences.
Ability to work with a diverse team of employees.
Ability to set an efficient schedule for a growing number of crew members.
Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.).
Have a basic knowledge of business principles including profitability and efficiency.
Driver's license and transportation.
Must be a legal citizen of the US.
Speak fluent English.

Responsibilities

Maintain communication with customers via our office phone system, texting, and emails.
Schedule meetings with potential customers for our estimators.
Schedule approved jobs according to staffing availability.
Maintain inventory of all literature and marketing materials used by TruBlue.
Relay any communications between clients, staff, and management.
Track hours worked by employees per job.
Track purchases made for each job.
Assist the manager with sending out invoices when the projects are complete.
Assist estimators with material location and pricing.
Help maintain our social media accounts and email communication with our prospects.
Help develop Standard Operating Procedures for the company.
Manage expense reporting.