Office Manager - Accessibility

The University of Akron•Akron, OH

5d•Onsite

About The Position

Oversee daily functions of testing services, including proctoring a variety of exams for individuals with disabilities, interacting with examinees and other departments or institutions, and direct supervision of student workers as well as basic office management including accounting of department funds, such as incoming funds, invoices, and ordering office supplies as needed. This role involves significant customer service, database management, maintaining test security and integrity, and supporting the Associate Director in managing testing and office programs.

Requirements

Requires a relevant bachelor’s degree.
Requires a minimum of 2 years’ experience with Internet based delivery systems.
Strong working knowledge of computers and skills with Microsoft Office suite required.
Ability to troubleshoot computer-based exams required.
Ability to interact with people from diverse cultures and backgrounds, sensitivity to accessibility and disability issues required.
Strong communication and conflict resolution skills required.

Nice To Haves

Prior supervisory experience preferred.
Familiarity with testing assessment, work experience in an office with high security and confidentiality requirements preferred.
Prior experience in testing/assessment center and/or proctoring national testing programs preferred.

Responsibilities

Oversee daily functions of testing services.
Proctor a variety of exams for individuals with disabilities.
Interact with examinees and other departments or institutions.
Direct supervision of student workers.
Basic office management including accounting of department funds, incoming funds, invoices, and ordering office supplies.
Scheduling appointments for exams.
Creating and updating customer database.
Communicating with various offices and faculty to receive, proctor, and return exams.
Maintain organized records of completed exams and appointments.
Perform routine office duties including email and phone communications, copy/fax/scanning/printing, filing, maintaining testing and office supplies.
Create and update public relations materials (e.g. newsletters).
Knowledge of on-campus testing procedures and proctoring a variety of exams, including accommodated on-campus exams and placement tests.
Responsible for maintaining test security and integrity, and adhering to confidentiality standards including FERPA, ADA, and Section 504 of the Rehabilitation Act.
Authenticating identity of examinees, maintaining secure tests, overseeing video monitoring system, and reporting academic integrity violations.
Daily database entry and management, reporting statistics regarding test volume, and program evaluation.
Reporting testing data for monthly and annual reports.
Hire, train, and supervise undergraduate and graduate student employees.
Provide support to Associate Director in managing testing and office programs.