Clayton Homes Office Lead - Reidsville, NC

Clayton Homes • Reidsville, NC

3d • Onsite

About The Position

Clayton Homes Office Lead is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. This role provides administrative support, acts as a communication liaison, and manages office organization. The position requires proficiency in Microsoft Office Suite, strong communication and customer service skills, and the ability to work effectively in a team environment. The Office Lead will assemble and maintain customer files, assist with sales and business processes, prepare correspondence, interact with clients and employees, and manage office organization tasks. They will also be responsible for tasks within Vantage, SES Pro, and My Home Service. Competencies for this role include Time Management, Quality Focus, Adaptability, Planning and Priority Setting, and Composure and Resiliency.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express
• Able to multi-task and adapt to changes with ease
• Strong written and verbal communication skills
• Possess strong customer service skills
• High School diploma or equivalent
• Professional demeanor and appearance
• Able to comply with all company policies and procedures
• Must be reliable and dependable
• Able to work effectively and efficiently in a team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as needed
• 1-3 years tenure and/or related experience
• Must be able to complete tasks and role requirements independently
• Must be able to operate in a sedentary environment; independently operate a computer, phone, copier, and other office machinery; occasionally move furniture décor, and complete light cleaning

Responsibilities

• Assemble, update, and maintain customer files as needed for Home Center processes and compliance, ensuring record policies are adhered to.
• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource, and other business processes.
• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.
• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• Serve as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.
• Interact with clients, visitors, and employees, providing assistance, and ensuring a positive experience for all.
• Assist customers with general questions, route phone calls and messages accurately and quickly.
• May assist with office compliance and internal audit preparation.
• Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
• Operate and perform tasks associated with the role of Office Lead in Vantage: Vantage tasks, SES Pro, My Home Service.

Benefits

• Hourly wage
• Flexibility to create own health, dental, and vision benefits package (for full-time team members)
• Competitive 401K programs with investment options and company matching (for full and part-time team members after one year)
• Paid parental leave
• Employee Assistance Programs
• Paid time off
• Paid holidays
• Paid time for Team Members to volunteer through the Clayton Impact program
• Holistic wellness programs (physical, nutritional, social, financial, spiritual, and occupational)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED