Clayton Homes Office Lead - Grayson, KY

Clayton • Grayson, KY

7d • Onsite

About The Position

Clayton Homes is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. The Office Lead plays a crucial role in administrative support, communication, and office organization within the Home Center. This position ensures the smooth operation of daily tasks, supports the Home Center team, and interacts with clients and visitors to provide a positive experience.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express.
• Ability to multi-task and adapt to changes with ease.
• Strong written and verbal communication skills.
• Possess strong customer service skills.
• High School diploma or equivalent.
• Professional demeanor and appearance.
• Ability to comply with all company policies and procedures.
• Must be reliable and dependable.
• Able to work effectively and efficiently in a team environment.
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required.
• 1-3 years tenure and/or related experience.
• Must be able to complete tasks and role requirements independently.
• Must be able to operate in a sedentary environment; independently operate a computer, phone, copier, and other office machinery.
• Occasionally move furniture décor, and complete light cleaning.

Nice To Haves

• Time Management – Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
• Quality Focus – Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced.
• Adaptability – Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required.
• Planning and Priority Setting – Identify priorities and develop detailed action plans that include objectives, accountabilities, timeframes, standards, review stages, and contingencies.
• Composure and Resiliency – Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations.

Responsibilities

• Assemble, update, and maintain customer files in accordance with Home Center processes and compliance policies.
• Assist Home Center team members with sales, marketing, human resource, and other business processes by liaising with the Home Office.
• Prepare sales packages, complete parts orders, submit billback requests for payments, and schedule contractor services.
• Prepare correspondence such as letters and flyers for Home Center promotions, and handle business card requests.
• Serve as a point of contact between departments and individuals, relaying messages and ensuring effective communication.
• Interact with clients, visitors, and employees, providing assistance and ensuring a positive experience.
• Assist customers with general questions and accurately route phone calls and messages.
• Assist with office compliance and internal audit preparation.
• Collect invoices, schedule contractor payments, and make bank deposits.
• Operate and perform tasks within Vantage, including SES Pro and My Home Service.

Benefits

• Hourly wage ranging from $18.00 - $22.00 depending upon experience.
• Flexibility to create their own health, dental, and vision benefits package for full-time team members.
• Competitive 401K programs including investment options and company matching for full and part time team members after one year.
• Paid parental leave.
• Employee Assistance Programs.
• Paid time off.
• Paid holidays.
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED