Office & IT Support Coordinator

Optimas Solutions•Wood Dale, IL

1d•$24 - $30•Onsite

About The Position

The IT Support & Service Desk Analyst serves as a key contributor to IT operations, system administration, and service desk reporting, while also supporting front desk and office coordination responsibilities. This role is approximately 60 percent IT-focused and 40 percent front office support, ensuring reliable technology operations and a professional, welcoming workplace experience.

Requirements

High school diploma required
3–5 years of experience in IT support, service desk, or a related technical role
Experience with Windows Server, Active Directory, and Group Policy
Working knowledge of Microsoft 365 administration
Strong understanding of IT service management concepts (incidents, requests, SLAs)
Experience with reporting tools (Excel, Power BI, or similar)
Ability to analyze data and clearly communicate insights
Strong troubleshooting and problem-solving skills
Proficiency in Microsoft Office
Strong organizational, time-management, and multitasking abilities
High level of professionalism and customer service orientation
Strong attention to detail

Nice To Haves

Preferred experience with ITSM tools such as ServiceNow, Jira Service Management, or similar
Preferred basic scripting skills such as PowerShell
Preferred familiarity with backup systems, virtualization, and endpoint management
Preferred ITIL Foundation certification or equivalent experience

Responsibilities

Administer and maintain IT systems, servers, and infrastructure in a Windows-based environment
Monitor system performance, availability, and security; proactively resolve issues
Manage user accounts, permissions, and Group Policy through Active Directory
Support Microsoft 365 administration, including user setup and troubleshooting
Provide escalation support for service desk incidents and requests
Assist with system updates, patching, and change management processes
Develop, maintain, and deliver service desk reports and dashboards
Analyze ticket trends, KPIs, and SLA performance to identify improvement opportunities
Partner with IT leadership to define reporting requirements and metrics
Maintain documentation for systems, processes, and reporting procedures
Serve visitors by greeting, welcoming, signing them in, and directing them appropriately
Notify employees when visitors arrive
Answer and route calls, emails, and general inquiries
Maintain visitor logs, directories, and front desk operations
Monitor security and telecommunications systems; follow visitor protocols
Coordinate meetings, events, and schedules
Manage mail, deliveries, and distribution
Order and track office supplies and expenses
Maintain reception area, breakrooms, and common spaces
Support office procedures, rules, and workplace organization