Office & Dispatch Manager

VeriTech Plumbing•Los Angeles, CA

13d•Onsite

About The Position

AD Air Conditioning is seeking an experienced Customer Service & Dispatch Manager to lead our front-office operations and help deliver an exceptional customer experience. This role is perfect for someone who thrives in a fast-paced HVAC environment, has strong leadership skills, and can keep technicians, schedules, and customers running efficiently. If you have dispatch management experience and strong knowledge of ServiceTitan, we want to hear from you.

Requirements

Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry
REQUIRED: Strong hands-on experience with ServiceTitan
Excellent organizational, communication, and multitasking skills
Ability to lead and motivate office staff in a fast-paced environment
Strong problem-solving skills and ability to professionally handle customer concerns
Experience managing technician scheduling and operational workflows
Positive attitude, leadership mindset, and team-oriented approach

Responsibilities

Manage Daily Dispatch Operations: Coordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations.
Lead the Customer Service Team: Supervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture.
Deliver Outstanding Customer Experience: Ensure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard.
Utilize ServiceTitan Efficiently: Manage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan.
Improve Efficiency & Performance: Track KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability.
Support Company Growth: Help develop systems, processes, and communication strategies to support the company's continued growth.