Dispatch Manager

Ernst Enterprises, Inc•Monroe, OH

7h•Onsite

About The Position

Review and organize orders to ensure production goals are attained. Assist customers in scheduling loads to meet efficiency and production goals. Direct and assist dispatchers and drivers as necessary to ensure excellent service to the customers. This position reports to the Region Vice President. Verify drivers are scheduled to accommodate orders, taking into consideration other division workload requirements Contact regular customers that have not placed an order recently Verify accuracy of information and details of orders Communicate, at the end of each business day, with the Operations Manager to ensure that the number of trucks necessary to fill orders will be operational for the next day Report all complaints from customers and drivers to the Plant Manager Utilize the dispatch computer for order input and scheduling orders. Always have a current manual system backup in the event of a system failure Communicate frequently throughout the business day with other plants and divisions to ensure all customer needs are met. This may require scheduling an order with an outlying plant or division and/or switching orders around to best accommodate the customer. Document all customers you were unable to service and provide a report to the Operations Manager Schedule orders and drivers to maintain production efficiency Communicate with plant to ensure all extra products are in/on the truck while the truck is at the plant Ensure fuel efficient routes are scheduled for deliveries Attend pre-pour meetings to communicate delivery requirements and capabilities Must be able and willing to perform other job duties requested or assigned Demonstrate ability to lead, coach, and train dispatchers while fostering teamwork, accountability, and operational excellence. This position oversees 8 direct reports, who support 8 plants and 90+ Ready-Mix trucks.

Requirements

High school diploma or GED required
Ability to work in a fast-paced environment
Customer Service experience
Experience with Microsoft Word, Excel, and being able to type proficiently on a desktop computer keyboard.
Proper phone etiquette
Proficiently read, write, and speak English.
Must be able to do simple math, such as addition and subtraction.
Must be able to work various hours to accommodate early and late concrete pours Monday through Saturday on a rotating schedule.
Excellent verbal and written communication skills with internal and external stakeholders, including: Management, supervisors, and peers, People at various social levels
Willing and able to undergo a pre-employment drug screening and background check. Ongoing compliance is required.
No unexplained gaps in employment.
Previous Ready-Mix dispatching experience required.

Nice To Haves

Bachelors degree preferred
Bi-lingual is a plus.

Responsibilities

Review and organize orders to ensure production goals are attained.
Assist customers in scheduling loads to meet efficiency and production goals.
Direct and assist dispatchers and drivers as necessary to ensure excellent service to the customers.
Verify drivers are scheduled to accommodate orders, taking into consideration other division workload requirements.
Contact regular customers that have not placed an order recently.
Verify accuracy of information and details of orders.
Communicate, at the end of each business day, with the Operations Manager to ensure that the number of trucks necessary to fill orders will be operational for the next day.
Report all complaints from customers and drivers to the Plant Manager.
Utilize the dispatch computer for order input and scheduling orders. Always have a current manual system backup in the event of a system failure.
Communicate frequently throughout the business day with other plants and divisions to ensure all customer needs are met. This may require scheduling an order with an outlying plant or division and/or switching orders around to best accommodate the customer. Document all customers you were unable to service and provide a report to the Operations Manager.
Schedule orders and drivers to maintain production efficiency.
Communicate with plant to ensure all extra products are in/on the truck while the truck is at the plant.
Ensure fuel efficient routes are scheduled for deliveries.
Attend pre-pour meetings to communicate delivery requirements and capabilities.
Perform other job duties requested or assigned.
Lead, coach, and train dispatchers while fostering teamwork, accountability, and operational excellence.