Dispatcher & Office Admin

Unicorn Trades Inc.•Snohomish, WA

3d•Onsite

About The Position

The Drain Doctors is seeking an exceptional Office & Dispatch Coordinator to join their growing team. This role is focused on supporting the smooth operation of the company rather than traditional management. The ideal candidate will be naturally organized, an excellent communicator, enjoy helping people, possess a keen eye for detail, and be adept at managing multiple tasks simultaneously. The company values individuals who are highly organized, detail-oriented, communicate warmly and professionally, enjoy assisting customers and colleagues, listen carefully, take initiative, learn quickly, and are dependable, accountable, and trustworthy. A strong alignment with the company's Core Values of Transparency, Humility, Integrity, Collaboration, Growth Mindset, and Finish Strong is paramount.

Requirements

2+ years of customer service, administrative, dispatch, office coordination, or similar experience.
Strong phone, computer, written communication, scheduling, and data-entry skills.
Ability to learn new software and systems quickly.
Dependable, accountable, and trustworthy.
Ability to take ownership without needing to be 'the boss'.
Desire to learn, grow, and become an important part of a team.
Character that aligns with the company's Core Values.

Nice To Haves

Experience with CRM/scheduling software (Jobber).
Experience with invoicing, A/R, payroll documentation, or basic bookkeeping administration.
Home-service or construction-industry experience.

Responsibilities

Answer customer calls, ask good questions, and schedule service and estimate appointments.
Coordinate schedule changes and return missed calls.
Maintain accurate information in Jobber and ensure customers are informed about next steps.
Prepare documents, maintain records, and assist with permits and project paperwork.
Assist with recruiting/onboarding administration and track assigned tasks.
Schedule Sales Estimator appointments and maintain lead and opportunity information.
Organize estimates and proposals, and assist with customer follow-up and financing paperwork.
Prepare and send invoices, follow up on outstanding customer balances, and organize payments and deposits.
Collect vendor invoices and receipts, gather timecard/payroll documentation, and organize reimbursements.
Maintain financial records and provide complete documentation to the outside bookkeeping team.
Keep the administrative side organized, accurate, complete, and moving.