Office Coordinator - Primary Care West Arbor

Trinity Health • Ann Arbor, MI

4d • Onsite

About The Position

Trinity Health IHA Medical Group is seeking a compassionate and motivated Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager in order to deliver exceptional patient care. In this role, you will ensure patients receive friendly, efficient service and maintain efficient flow of the overall office and working with other supervisors to achieve operational goals as defined by the practice leadership.

Requirements

• High School Diploma or equivalent with applicable college coursework or seminars in management and supervision.
• Minimum 3-5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required.
• Prior supervisory experience preferred.
• Minimum 1 year supervisor experience required.

Nice To Haves

• Associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc)
• Office Coordinators who are training Medical Assistant staff must be credentialed as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).

Responsibilities

• Supervise day-to-day operations of assigned areas.
• Manages more complex patient reception/medical records problems or insurance issues.
• Provides suggestions to continually improve processes and the customer experience.
• Assists with recruitment, hiring, orientation, training and coaching of staff.
• Maintains scheduling, time and attendance for staff.
• Evaluates the performance of staff, recommends promotions and disciplinary action.
• Coordinate care and serve as a liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

Benefits

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED