Office Coordinator - Aspen

Rosecrance Behavioral Health • Rockford Township, IL

2d • Onsite

About The Position

Rosecrance is seeking a dedicated Office Coordinator to provide clerical and administrative support to departmental staff and program clients. This role is crucial in supporting the operations of the behavioral health services offered by Rosecrance, which has been a leader in the field for over a century. The ideal candidate will help empower individuals and families overcome substance use and mental health challenges through compassionate care and evidence-based therapies.

Requirements

• High school diploma or equivalent combination of education, training and experience
• Computer proficiency required.
• Proficiency of electronic healthcare records required.
• Strong written and verbal communication.
• Organized with the ability to prioritize and multi-task.
• Experience or training in a Windows-based computer environment

Nice To Haves

• Customer service experience preferred.
• Knowledge of medical terminology preferred
• Excellent spelling, proofreading and grammar skills

Responsibilities

• Work scheduled hours and additional hours when necessary. Overtime may be required.
• Type all documents and correspondence relating to client files as requested.
• Type forms and handouts used in the treatment process as requested.
• Maintain/update all program documents as requested.
• Provide administrative support to team members and clients of the program.
• Provide support for program and client chart audit and compliance reviews as requested.
• Responsible for monitoring stock of office supplies and reordering as necessary.
• May be responsible for management of petty cash and collection of client co-payments.
• Perform secure handling of cardholder data, including encryption, data storage limitations, and adherence to security protocols.
• Participate in mandatory Payment Card Industry (PCI) training, and regular security assessments, all aligned with PCI Data Security Standard (DSS) guidelines.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED