Office Coordinator - Healthy Families Primary Care

UPMC•Erie, PA

3d•Hybrid

About The Position

UPMC's Healthy Families Primary Care is seeking an Office Coordinator to join their team! This full-time position will work Monday through Thursday from 7:00am to 5:00pm and Fridays from 7:00am to 2:30pm. No holidays or evenings are required and weekends would be on a voluntary basis only. This practice operates at two locations, 921 Peach Street and 3330 Peach Street, so candidates must be willing to commute between the two offices. Prior experience working in a physician practice, especially a family practice, is strongly preferred.

Requirements

Bachelor's Degree + 6 months of healthcare experience OR Associate's Degree in Health Care or Business + 1 year of healthcare experience OR High School Diploma + 2 years of healthcare experience
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

Prior experience working in a physician practice, especially a family practice

Responsibilities

Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
Ensure patient scheduling is accurate.
Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
Manage front office staff in practice.
Work closely with manager to ensure specific needs are met.
Coordinate scheduling and staff assignments.
Work denial work queues in conjunction with the CBO.
Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff.
Seek physician/staff feedback to ensure interactions are appropriate.
Investigate/resolve customer complaints.
Collaborate with manager in selecting, monitoring and evaluating front office staff.