Bilingual (Spanish) Receptionist/Scheduler

Talking Tadpoles•Benbrook, TX

4d•Onsite

About The Position

Talking Tadpoles is seeking a supportive and fast-paced Office Coordinator to foster professional growth in an environment focused on interacting with parents and children. This role is a vital part of the administrative team and serves as the first point of contact for families. The Office Coordinator delivers excellent customer service to patients, their families, referring physicians, and therapists. The ideal candidate is highly organized, customer/client-focused, self-motivated, reliable, and possesses a keen attention to detail, excellent time management skills, exceptional interpersonal skills, and the ability to adapt to new processes quickly. This role requires daily, a mix of high-quality personal engagement with families and other team members on the phone, in person, and through email. The Office Coordinator serves as the primary point of contact for patients and families for the practice.

Requirements

Bilingual (Spanish)
Ability to use computers, tablets, and electronic health record systems for documentation, scheduling, and communication
Ability to maintain professional boundaries, ethical conduct, and confidentiality at all times
Use exceptional written and verbal communication in English with families and clients of Talking Tadpoles via phone, text, email or in person
Ability to maintain regular, punctual attendance
Ability to arrive to assigned locations at required time
Ability to work scheduled hours
Meticulous attention to detail over the course of the workday
Ability to sustain physical and mental activity throughout a scheduled workday
Ability to remain calm and professional in emotionally charged or high-stimulation environments
Ability to lift and carry up to 30–40 pounds occasionally
Ability to maintain prolonged standing or sitting

Nice To Haves

The distinct job title for the role being hired as written, but without any extra details and qualifiers like shift or location or resources, etc.

Responsibilities

Establish and maintain patient records in hard-copy and electronic formats
Maintain confidentiality and compliance with HIPAA regulations in all interactions
Support therapists in maximizing their schedules and accommodating families' changing needs and availability through reschedules
Collect payment at time of service
Serve as liaison for parent/caregiver(s) between all departments (clinical, administrative, billing, etc.) at Talking Tadpoles
Maintains attendance policy with families by discussing attendance requirements and following up to offer reschedules
Performs Supply Order monthly
Represent the clinic in the community in a professional manner