Office Coordinator

Health Solutions West • Craig, CO

23h • Onsite

About The Position

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. The Office Coordinator provides a broad range of administrative duties which support Point of Entry (POE) activities associated with client registration, scheduling, Electronic Health Record (EHR) set up and maintenance, charge entry, and point of service collections and cash receipts. This role also involves providing navigation for incoming customer calls with consistent and quality customer service to consumers and staff, ensuring all client PHI is handled in accordance with HIPAA and 42 CFR Part 2 regulations. The coordinator provides support, structure, and stability to all activities essential to daily office operations and supports the Program Director in management of local contracts for access and service delivery, including supporting scheduling to help the clinic meet productivity standards and access measures. Additionally, the position assists in supporting rural office functioning through supply management and maintenance contracts.

Requirements

• Strong computer skills in a business setting.
• Working knowledge of Windows based computer applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.
• Ability to operate standard office equipment including, credit card machine, copy machine, fax and multi-line telephone.
• Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.
• Ability to organize and prioritize workload in a sometimes-hectic environment with frequent interruptions, including screening calls on an emergency mental health crisis telephone.
• Must be able to work with co-workers who are not located in the same physical building.
• Ability to learn through teleconferencing and web-based demonstrations.
• Ability to make sound decisions in the absence of supervision.
• Ability to organize and prioritize work assignments with moderate supervision.
• Knowledge of basic mathematics and bookkeeping sufficient to accurately perform financial transactions as required by the position.
• Ability to work with third party to maintain facilities.
• Must be able to work with Program Director to assist in the execution of local contracts through scheduling, EHR set up, and critical thinking.
• Ability to identify areas of opportunity for continuous quality improvement in existing workflows and propose improvements.
• Must already be authorized to work in the US.

Nice To Haves

• Associate’s degree in Healthcare or Business or closely related field, or equivalent combination of post-secondary education and experienced.
• Minimum three (3) years previous office experience.
• Ability to work in a fast-paced high-volume environment.
• Customer service oriented.
• Prior work in a human services setting.
• Experience with medical records or medical systems.

Responsibilities

• Provide a broad range of administrative duties which support Point of Entry (POE) activities associated with client registration, scheduling, Electronic Health Record (EHR) set up and maintenance, charge entry, and point of service collections and cash receipts.
• Provide navigation for incoming customer calls with consistent and quality customer service to consumers and staff.
• Provide excellent, consistent, quality customer service to consumers and staff of both the local office and offices within the Health Solutions West organization.
• Ensure all client PHI (Protected Health Information) is handled in accordance with HIPAA and 42 CFR Part 2 regulations.
• Provide support, structure, and stability to all activities essential to daily office operations.
• Support the Program Director in management of local contracts for access and service delivery.
• Support scheduling to help the clinic meet productivity standards and access measures.
• Assist in supporting rural office functioning through supply management and maintenance contracts.
• Perform other duties or projects as determined by this position’s supervisor.

Benefits

• A Cost-of-Living Adjustment (COLA) applies to onsite positions only based on applicable FTE.
• Hourly employees working in Craig receive a COLA of $0.17 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree