Office Coordinator - In Motion Physical Therapy - Town Center
About The Position
The Office Coordinator coordinates services and administrative functions for the assigned practice, spending a designated portion of time working as a Medical Assistant or in a Front Desk position based on practice volume. The role coordinates and monitors the work of office staff and monitors clinical and clerical staff compliance with regulatory requirements. The coordinator supports patient experience initiatives and practice programs, maintains knowledge of departmental policies and procedures, and works with providers and staff to ensure effective clinic operations. Duties may include preparing patients and equipment for exams and procedures, assisting with treatments under physician direction, managing appointments and calls, processing charges and payments, verifying insurance and authorizations, maintaining patient charts and records, and training staff.
Requirements
- High school diploma or GED.
- BLS Basic Life Support certification from the American Heart Association.
Nice To Haves
- Bachelor’s degree.
- 1–2 years of healthcare experience.
- 1–2 years of extensive customer service experience.
- Experience in multiple areas of pre-access, including scheduling, pre-registration, and financial clearance.
Responsibilities
- Demonstrate and maintain competencies and skills as outlined in the departmental skills and competency checklist.
- Plan, prioritize, and coordinate the work of others; maintain confidentiality; monitor quality standards; identify problems, recommend solutions, correct errors, and communicate effectively.
- Maintain current knowledge of departmental policies, procedures, functions, and the electronic medical record system to make appropriate decisions with guidance from the APM.
- Work with providers to support strong Press Ganey Patient Experience scores and implement processes when scores are below benchmarks.
- Maintain, support, and communicate initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.
- Prepare patients and equipment for exams and procedures; apply or remove dressings; and administer treatment under physician direction or supervision.
- Maintain medical supply inventory and the physician’s call schedule; schedule surgeries and procedures with the operating room when applicable; and provide phone triage for same-day appointment scheduling.
- Answer and direct phone calls, collect copayments and deductibles, check patients in, and schedule new and returning patients.
- Post charges and receipts daily, ensure encounter forms are accounted for, obtain missing charge information, accurately enter CPT and ICD-9 codes and modifiers, and balance receipts and deposits at close of day.
- Verify insurance coverage and obtain authorizations for procedures, tests, therapy, and other services; notify the physician or assistant when pre-certification problems occur.
- Pull and prepare charts for scheduled patients, ensure required reports, faxes, and notes are present, return charts to filing, follow HIPAA guidelines for release of records, and thin charts according to office schedules and retention regulations.
- Train new employees at the site and retrain employees as needed.
- Establish and maintain effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.
- Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, and referral bonuses.
- 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage.
- HSA/FSA options, life insurance, mental health resources, and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
