Patient Services Representative (PSR) - In Motion Physical Therapy - Town Center
About The Position
The Patient Services Representative is the first point of contact for patients and the community at In Motion Physical Therapy - Town Center. The role supports physician practice operations by handling patient registration, verifying demographic and insurance information, scheduling appointments, transcribing orders, explaining financial options, and maintaining medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position includes processing patients for appointments, managing calls and scheduling, collecting payments, supporting referrals and authorizations, maintaining patient charts, and using electronic health record and revenue-cycle systems. Additional job-related duties may be assigned by the supervisor, subject to reasonable accommodation.
Requirements
- High school diploma or GED.
- Excellent communication and customer service skills.
- Prior experience in patient registration or healthcare is preferred.
- No licensure or certification is required.
Nice To Haves
- Prior experience in patient registration or healthcare.
Responsibilities
- Serve as the primary point of contact between patients and physician practices.
- Greet patients and community members respectfully and provide strong communication and customer service.
- Answer and route internal and external calls, schedule patients, and enter scheduling information into the computer system accurately and promptly.
- Process patients as they arrive for appointments and help maintain patient flow.
- Troubleshoot and resolve problems promptly, and immediately inform the supervisor of department or patient issues.
- Process admission paperwork and perform basic insurance verification.
- Obtain, complete, and verify patient demographic and insurance information; correct registration errors as needed.
- Record lobby wait-time indicators.
- Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the close of the day.
- Enter charges for external services, such as nursing homes, as necessary.
- Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
- Assist patients with online scheduling and MyChart as necessary.
- Help patients obtain referrals for follow-up services and record referrals in the referral/consult tracking tool.
- Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the practice.
- Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
- Verify prescription benefits in the electronic health record according to protocol.
- Refer patients to financial counselors when additional counseling or payment arrangements are needed.
- Complete accounts in revenue-cycle software.
- Occasionally cover other physician practice locations as needed.
- Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
