Office Coordinator - Hospital Operations, Manhattan Locations

Memorial Sloan Kettering Cancer Center•New York, NY

1d•$24 - $36•Hybrid

About The Position

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: We’re hiring Office Coordinators to support our clinical teams and help deliver seamless, patient-centered care across our organization. Our Office Coordinators are an essential part of our clinical teams and often the first point of contact for our patients. In this role, you’ll help keep busy clinical practices running smoothly while supporting physicians, nurses, advanced practice providers, and patients throughout the day. This is an excellent opportunity to build a career in healthcare administration while making a meaningful impact on the patient experience.

Requirements

Experience working directly with customers or patients in healthcare, hospitality, retail, or other service-focused environments
Good verbal and written communication skills
Good organizational skills and attention to detail
Ability to prioritize and manage multiple responsibilities in a fast-paced environment
Ability to work effectively and inclusively as part of a multidisciplinary team
Prioritization: Able to assess competing demands and figure out what needs attention first
Follow-through: Takes ownership of tasks and ensures commitments are completed within appropriate timeframes
Composure: Remains calm, professional, and compassionate when handling competing priorities and sensitive situations.
Anticipation: Thinks ahead, identifies potential needs or issues, and takes action proactively
Judgment: Knows when to handle an issue independently and when to seek advice
Patient focus: Keeps the patient experience at the center of interactions and decisions

Nice To Haves

Experience working in EPIC is a plus

Responsibilities

Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
Manage communication channels for the clinical team, ensuring messages are prioritized, routed appropriately, and addressed in a timely manner.
Coordinate appointments, tests, consultations, treatments, and surgeries based on clinical priority, providing clear instructions to patients
Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards
Handle authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians