Office Coordinator- Atrium Health Cabarrus Child Advocacy Center

Advocate Health and Hospitals Corporation • Concord, NC

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About The Position

The Office Coordinator supervises the front office and performs Patient Care Coordinator activities, including staff management, accuracy audits, quality control, and maintaining daily, weekly, and monthly schedules. The role interviews new or replacement staff, coordinates cross-training, and provides coverage for certain positions.

The coordinator assists the Practice Manager or fulfills that role during absences, including providing non-clinical coverage and addressing facility and equipment needs, patient satisfaction, and patient complaints. The position also verifies patient eligibility before treatment, establishes payment plans for outstanding balances, purchases office and medical supplies, files insurance, and distributes refunds.

Requirements

• High school diploma or GED.
• Excellent customer service, computer, and communication skills.
• Ability to speak and read English very well.
• Ability to deal effectively with patients, staff, and physicians.
• Ability to analyze data or report information, search for solutions, and direct the activities of others.
• Ability to lift up to 30 pounds and perform the physical activities described for the role.

Nice To Haves

• Medical office experience.
• Medical terminology knowledge.
• Supervisory experience.

Responsibilities

• Supervise the front office.
• Manage staff and audit work for accuracy while maintaining quality control.
• Maintain daily, weekly, and monthly schedules.
• Interview new or replacement staff, coordinate staff cross-training, and provide coverage for certain positions.
• Assist the Practice Manager or perform the Practice Manager role during absences, including non-clinical coverage and addressing facility, equipment, patient satisfaction, and patient complaint needs.
• Verify patient eligibility before treatment and establish payment plans for outstanding balances.
• Purchase office and medical supplies, file insurance, and distribute refunds.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and opportunity for annual performance-based increases.
• Career development and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED