Office Coordinator - Physician Practice

Lehigh Valley Health Network•Allentown, PA

21h•Onsite

About The Position

Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

Requirements

High School Diploma/GED
3 years Physician's office practice
Ability to work with interruptions and adapt to rapidly changing priorities.
Ability to provide coaching and feedback.
Exceptional organizational skills and communication skills.
Knowledge and working use of medical terminology.
Proficient computer skills.
Proven proficiency of technology and EMR workflows at the conclusion of orientation.

Nice To Haves

Associate’s Degree
Business administration
Supervisory experience.

Responsibilities

Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.
Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.
Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.
Functions as a team member to support practice and network goals and objectives.
Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment.
Supports members of care delivery team and quality initiatives.
Assists with supporting service recovery efforts and patient communication.