Office Coordinator - Pathology - Roper Hospital

Roper St. Francis Healthcare • Charleston, SC

1d • Onsite

About The Position

The Office Coordinator role at Roper St. Francis Healthcare is responsible for coordinating the services of an assigned practice, performing both back-office (patient rooming) and front-desk duties based on patient volume. This role involves overseeing the work of office staff, managing administrative functions, and ensuring compliance with regulatory requirements. The coordinator works with providers to improve patient experience scores and implements processes to meet benchmarks. They also support and communicate various health initiatives and manage patient and equipment preparation for exams and procedures. Additionally, the role includes maintaining medical supply inventory, scheduling surgeries, providing phone triage, handling patient check-ins, scheduling appointments, posting charges and receipts, balancing daily deposits, verifying insurance coverage, and obtaining necessary authorizations. The Office Coordinator is also responsible for pulling and preparing patient charts, ensuring HIPAA compliance for medical record release, and thinning charts according to schedule. Training new and existing employees is a key part of this position, as is establishing effective working relationships with staff, physicians, and patients.

Requirements

• BLS Basic Life Support – American Heart Association (required)
• High School Diploma or GED (required)
• 1-2 years of healthcare experience (preferred)
• 1-2 years of extensive customer service experience (preferred)
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Nice To Haves

• Bachelor’s degree (preferred)
• 1-2 years of healthcare experience
• 1-2 years of extensive customer service experience
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance)

Responsibilities

• Coordinates services of assigned practice, performing back office/rooming patients responsibilities or Front Desk responsibilities based on patient volume.
• Coordinates and monitors the work of all office staff and administrative functions.
• Monitors clinical and clerical staff compliance with regulatory requirements.
• Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
• Plans, prioritizes, and coordinates the work of others.
• Maintains confidentiality of sensitive information.
• Monitor quality control standards.
• Identifies problems and recommends solutions and corrects errors.
• Communicates effectively verbally and in written form.
• Maintains a current knowledge of all departmental policies, procedures, functions and electronic medical records in order to make appropriate decisions with guidance from practice management for all aspects of the department.
• Works with providers to ensure Press Ganey Patient Experience scores are strong.
• Responsible for implementing processes at sites when experience scores are not meeting benchmarks.
• Maintains, supports and communicates initiatives such as Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, Meaningful Use.
• Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician.
• Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the Operating Room if applicable.
• Provides phone triage for scheduling same day appointments.
• Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service.
• Checks patients in, schedules new patients as well as return visits.
• Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information.
• Accurately posts Current Procedural Terminology (CPT) coding, pays attention to procedure modifiers, and appropriateness of diagnosis codes.
• Responsible for balancing receipts and deposits at close of day.
• Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc.
• Notify physician/assistant when pre-cert problems occur
• Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back.
• Follow Health Insurance Portability and Accountability Act (HIPAA) guidelines for release of medical records.
• Thins charts per office schedule following chart retention regulations
• Trains new employees working at site, and well as employees who need re-training.
• Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees