Office Coordinator- Hematology Oncology

Mohawk Valley Health System•City of Utica, NY

4d•$19 - $25

About The Position

The Medical Office Coordinator provides indirect patient care in an office setting and coordinates phone calls, appointments, prescription authorizations, and provider schedules. The role is an integral part of the patient’s care team and requires knowledge of medical terminology and the ability to distinguish clinical from non-clinical matters, forwarding clinical matters to appropriate clinical staff or providers. The coordinator prepares and coordinates charts, documents, and clinical testing before appointments; manages patient and provider communications; handles medication authorizations and prescription requests; coordinates referrals and records; and performs other clerical duties as required. This is a full-time, day-shift position with an eight-hour work schedule.

Requirements

High school diploma or equivalent.
1–2 years of experience in a healthcare-related setting.
Demonstrated ability to prioritize work and communicate effectively.
Strong computer skills.

Nice To Haves

Experience with insurance company rules and regulations.
Knowledge of medical terminology.

Responsibilities

Ensure charts, documents, and clinical testing are prepared, coordinated, and completed before the patient’s next appointment.
Work as a clerical member of the patient’s care team.
Use phone notes for all communication and documentation between the coordinator and patients.
Answer phone calls professionally and refer calls to clinical staff when appropriate.
Review the schedule daily, identify problem areas, and communicate them to the Practice Manager.
Handle prior authorizations for all medications.
Enter orders and medication referrals and clarify orders with providers.
Retrieve records from all sources for follow-up appointments.
Fax tests, records, signed orders, and other materials to providers or patients.
Complete forms, obtain provider signatures, make copies, and send forms to recipients.
Enter prescription refill requests and phone in, fax, or mail prescriptions as directed by the provider.
Work referrals to ensure timely appointments for testing, new consultations, and other services.
Manage provider schedules, including cancellations and rescheduling.
Cross-train in other clerical positions, as applicable.
Send letters to patients regarding normal test results.
Send letters to insurance companies appealing denied services or medications.
Facilitate provider-to-provider calls.
Perform other duties as required.