Office Coordinator - Pathology - Roper Hospital

Roper St. Francis Healthcare • Charleston, SC

16h • Onsite

About The Position

The Office Coordinator is responsible for coordinating the services of an assigned practice. This role involves both back-office responsibilities, such as rooming patients, and front-desk responsibilities, depending on patient volume. The coordinator will oversee and monitor the work of all office staff and administrative functions, ensuring compliance with regulatory requirements. They will also work with providers to improve Press Ganey Patient Experience scores and implement processes when scores are not meeting benchmarks. The position supports various initiatives like Patient Centered Medical Home and Patient Education Programs. Responsibilities include preparing patients and equipment for exams, administering treatments under physician supervision, maintaining medical supply inventory, managing physician schedules, scheduling surgeries, and providing phone triage for same-day appointments. The role also involves patient check-in, scheduling appointments, daily charge posting, balancing receipts, verifying insurance coverage, obtaining authorizations, and managing patient charts in compliance with HIPAA guidelines. Additionally, the Office Coordinator is responsible for training new and existing employees and fostering effective working relationships with staff, physicians, and patients.

Requirements

• BLS Basic Life Support – American Heart Association (required)
• High School Diploma or GED (required)

Nice To Haves

• Bachelor’s degree (preferred)
• 1-2 years of healthcare experience (preferred)
• 1-2 years of extensive customer service experience (preferred)
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Responsibilities

• Coordinates services of assigned practice, working both back office/rooming patients and Front Desk responsibilities based on patient volume.
• Coordinates and monitors the work of all office staff and administrative functions.
• Monitors clinical and clerical staff compliance with regulatory requirements.
• Plans, prioritizes, and coordinates the work of others.
• Maintains confidentiality of sensitive information.
• Monitors quality control standards.
• Identifies problems and recommends solutions and corrects errors.
• Communicates effectively verbally and in written form.
• Maintains a current knowledge of all departmental policies, procedures, functions and electronic medical records.
• Works with providers to ensure Press Ganey Patient Experience scores are strong and implements processes when experience scores are not meeting benchmarks.
• Maintains, supports and communicates initiatives such as Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, Meaningful Use.
• Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician.
• Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the Operating Room if applicable.
• Provides phone triage for scheduling same day appointments.
• Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service.
• Checks patients in, schedules new patients as well as return visits.
• Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information.
• Accurately posts Current Procedural Terminology (CPT) coding, pays attention to procedure modifiers, and appropriateness of diagnosis codes.
• Responsible for balancing receipts and deposits at close of day.
• Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc.
• Notify physician/assistant when pre-cert problems occur.
• Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back.
• Follow Health Insurance Portability and Accountability Act (HIPAA) guidelines for release of medical records.
• Thins charts per office schedule following chart retention regulations.
• Trains new employees working at site, and well as employees who need re-training.
• Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees