Office Coordinator

State of Illinois•Springfield, WA

8d•Onsite

About The Position

Under direction, independently receives and evaluates complex licensing applications and supporting documents. Applies extensive knowledge of the Department’s data base system and coding specification by inputting data to identify the applicant, their educational background, any certifications of licensure in another jurisdiction, work experience, internships, and a variety of other data to verify compliance with a variety of licensure statutes, administrative rules, policies, and procedures. Applies general knowledge of licensure acts, agency operations, and administrative rules by explaining or clarifying licensure requirements and administrative rules. Provides back-up for superior, including composing and typing, routine correspondence, organizing and maintaining filing systems, greeting visitors, opening and sorting mail, answering the phones, and responding to inquiries. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Requirements

Requires knowledge, skill and mental development equivalent to two years of secretarial/business college, or completion of high school and two years of related office experience, or two years of independent business experience.
Requires the ability to keyboard accurately at 30 wpm.
Requires the ability to pass an agency conducted background check.
Requires the ability to keyboard accurately at 30 wpm.

Nice To Haves

Prefers at least four years of experience working in a professional office environment.
Prefers at least two years of experience reviewing documentation and determining eligibility based on predetermined criteria/rules.
Prefers at least two years of experience conducting customer service via phone, email, or in person.

Responsibilities

Independently receives and evaluates complex licensing applications and supporting documents.
Applies extensive knowledge of the Department’s data base system and coding specification by inputting data to identify the applicant, their educational background, any certifications of licensure in another jurisdiction, work experience, internships, and a variety of other data to verify compliance with a variety of licensure statutes, administrative rules, policies, and procedures.
Applies general knowledge of licensure acts, agency operations, and administrative rules by explaining or clarifying licensure requirements and administrative rules.
Provides back-up for superior, including composing and typing, routine correspondence, organizing and maintaining filing systems, greeting visitors, opening and sorting mail, answering the phones, and responding to inquiries.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Health, Life, Vision, and Dental Insurance
12 weeks paid maternity/paternity leave
Pension Plan – Vesting at 10 years for Tier II
Full 20-year retirement awards free health insurance during retirement
Deferred compensation and other pre-tax benefits programs
Paid state holidays, 12-14 days annually
3 paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over year to year)
10-25 Days of Paid Vacation time annually (10 days in year one of employment)
Personal, sick, and vacation rates modified for 12 hour work schedules (as applicable)
Employee Assistance Program and/or mental health resources