Office Coordinator

Southern Air Heating Cooling & Plumbing•Baton Rouge, LA

17d•$17 - $20•Onsite

About The Position

Southern Air of Baton Rouge is looking for a reliable, organized, and people-focused Office Coordinator to join their growing team. This role is perfect for someone who enjoys keeping things running smoothly, supporting customers and technicians, and being the backbone of a busy, professional office. The company prioritizes work-life balance, growth opportunities, and competitive compensation for its front-line team members. As the Office Coordinator, you will be the central point of support for customers, technicians, and leadership, keeping operations organized and efficient.

Requirements

1–5 years of experience in office administration, customer support, or call center roles
Strong organizational and multitasking skills
Excellent verbal and written communication
Proficiency with Microsoft Office (Word, Outlook, Excel)
Experience with ServiceTitan
A positive attitude and team-first mindset
Valid driver’s license with a clean driving record

Responsibilities

Answer and manage incoming customer calls in a professional and friendly manner
Schedule customer appointments, estimates, and technician calls
Coordinate daily technician schedules to ensure efficiency and coverage
Maintain accurate customer records, service notes, and documentation
Assist with renewing and managing maintenance agreements
Communicate with customers to confirm appointments and follow up on service
Provide high-level customer service and help resolve concerns professionally
Support office operations and administrative tasks as needed
Use internal systems and software (including ServiceTitan, when applicable) to track activity