Office Coordinator

Stamford Health•Stamford, CT

8d•$24 - $38•Onsite

About The Position

The Office Coordinator will provide support to the department and assist in the day-to-day operations of the POP program. The Office Coordinator will serve as a central contact for communication with the team of doctors, NP’s, RN staff and PCT’s. The Office Coordinator will assist in adherence of all policies, regulations, goals, and initiatives.

Requirements

High school diploma or equivalent required
Ability to work independently and balance multiple priorities is required.
Excellent organization, problem solving, negotiation, verbal, listening and written communication skills are required.
Strong interpersonal skills are required.
Provide excellent phone-based customer service to patients.
Individuals exhibit a high degree of responsibility in confidential matters.
The individual understands HIPPA and confidentiality and has a working knowledge of JCAHO.

Nice To Haves

Office management experience is preferred.
Knowledge of medical terminology is preferred.

Responsibilities

Manage the front office reception area, including managing front office activities such as phones, updating appointment availability, scheduling POP appointments for patients, and registration as needed, ensuring services are provided in a friendly, prompt, courteous, and compassionate manner.
Demonstrate a good working knowledge of the department’s programs and services to provide accurate information to patients.
Schedule patient POP visits, coordinate follow-up patient care, and make follow-up appointments.
Provide information to callers, route calls as appropriate, and take clear and concise messages.
Retrieve voice mail messages and respond to them promptly.
Ensure that all patients/visitors are acknowledged.
Develop and maintain strong relationships with all constituencies, including physicians’ offices, clinics, Hospitalists, Nurse Practitioners, and Unit staff.
Work with Unit Coordinators for daily operations and efficiency with the POP schedule.
Order supplies, ensuring all supplies are distributed upon receipt and kept in designated areas.
Participate in Unit quality initiatives in support of organizational and unit-based initiatives.
Practice and adhere to Stamford Health’s “Code of Conduct” philosophy and organizational standards for service excellence, and organizational values of teamwork, Integrity, Compassion, Respect, and Accountability.
Perform other related duties as assigned or requested to maintain a high level of service.