Office Coordinator, PT/OT Clinic (Float)

Midwest Orthopaedics at Rush•Westchester, IL

1d•$20 - $21•Hybrid

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a full-time Office Coordinator to float between their outpatient clinics located in Joliet, Westchester, Geneva, Naperville, Oak Brook, Lombard, and Aurora. The home location for this position will be Joliet. The candidate will be responsible for various administrative tasks, providing professional, friendly, and outstanding customer service to all patients.

Requirements

Minimum of a high school diploma or GED required.
Front Desk knowledge and experience required, preferably in a PT clinic.
Strong background in providing excellent customer service skills.
Proficient with Microsoft Office.
Work well in a team atmosphere and have a strong sense of leadership skills.
Enjoy interacting with people.

Nice To Haves

Knowledge of healthcare insurance benefits and coverage preferred.

Responsibilities

Professionally greet patients, answer phones, schedule appointments, complete administrative processing (authorizations and verifications), and manage reports and recordkeeping.
Maintain an appropriate inventory level of supplies.
Maintain patient confidentiality and assure compliance with HIPAA guidelines.
Assure cleanliness and safety of the clinic.
Timely processing, distribution, and tracking of all documentation to physicians for signature.
Attend to all incoming calls in a helpful manner.
Respond to client inquiries and needs in a polite and timely manner.
Process patient payments.
Handle cancellations and assist with rescheduling appointments.
Effectively use and maintain office equipment.
Manage the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys via fax, email, or phone.
Support the Facility Manager with daily operations of the clinic.
Other responsibilities as assigned.