Office Coordinator

TriHealth•Cincinnati, OH

14h•Onsite

About The Position

The PROS Therapy Office Coordinator is responsible for scheduling patients across a multidisciplinary treatment team, verifying insurance eligibility, obtaining and tracking authorizations, and ensuring services remain within payer requirements. This position directly supports clinical staff and patient engagement by coordinating care and managing administrative processes essential to service delivery. This position is a multi-functional position that serves as an organizational and problem-solving contact in the office setting. Under supervision, supports staff, management, and/or medical personnel with executing specific duties essential to the service or business being provided by the department/office. These duties may include data entry, billing, recordkeeping, correspondence, patient contact, registration, time/attendance, scheduling of staff, contractors, patients, or customers, and monitoring/upkeep of equipment, technology, and/or supplies. May conduct and oversee clerical duties including answering of telephones, routing of incoming calls, problem resolution, and customer service. Other duties of a clerical nature essential to the specific business unit may also be included as assigned.

Requirements

High School Diploma or GED (Required)
1 - 2 years experience Clerical in a related field (Required)
Computer proficiency in MS Office
Medical terminology
Verbal & written communication
Customer service
Negotiation skills
Independent thinker

Responsibilities

Coordinates daily activities of clerical department.
Supports management staff as needed for payroll, clerical duties, meeting minutes, correspondence, etc.
Monitors office processes; checks documents and communications for accuracy.
Assists in receiving patients and/or visitors, answers phone, and coordinates front desk activities.
Maintains and monitors office equipment and technology, placing service calls as necessary.