Office Coordinator

Haverty Furniture Companies, Inc•Fredericksburg, VA

7d•Onsite

About The Position

Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team. Office Coordinators support store operations by supervising the Guest Service Office. They process customer sales, process payment transactions, answer phones, schedule deliveries, handle HR/Payroll duties, and Accounts Payable functions.

Requirements

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
One year experience in an office environment
One year experience in a customer service role
Microsoft Word, Excel and O365 experience
Strong math skills
Excellent communication and customer service skills
Ability to multi-task
Highly organized
Must be able to follow oral and written instructions
Must be able to work independently while using discretion

Responsibilities

Must be able to perform all functions defined for the Office Supervisor and Office Assistant (see job descriptions)
Supervises and performs all functions in the Guest Services Office
Ensures the Guest Services Office is staffed sufficiently at all times
Communicates and trains any changes to company policy and procedures for the Guest Services Office
Performs regular audits of the store operations as stated in the Quarterly Audit Checklist for one or more locations
Processes AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
May assist manager with inventory
May make or ensure bank deposits are made daily by management
Maintains office supplies and office machines
Handles customer complaints, initiates, and follows up on, existing customer service tickets
Creates and processes employee sales
Maintains all personnel information including processing I-9 verifications.
Responsible for all new employee orientations
Processes bi-weekly, semi-monthly and sales payroll
Reviews the payroll verification reports with Market Manager
Answers general questions regarding employee benefits and pay
Maintains and approves time records for hourly team members.
Ensures time cards are submitted for approval.
Assists with performance reviews and discipline for all Team Members
Responsible for communicating information from the Home Office regarding payroll, benefits and company policies
Responsible for ensuring the HR posters are current and accounted for
Responsible for ensuring OSHA logs and postings are current
Responsible for maintaining the HAZCOM book and any applicable updates and training needed