Office Coordinator / Cohen Clinic

Metrocare Services•Dallas, TX

1d•Onsite

About The Position

The Steven A. Cohen Military Family Clinic at Metrocare is part of the Cohen Veterans Network, a national nonprofit network of clinics designed to strengthen mental health outcomes and complement existing support for veterans and military families. We break down barriers to care for veterans, including those from the National Guard and Reserves, active duty, and their families by providing timely access to high-quality care regardless of discharge status or ability to pay. The Cohen Clinic at Metrocare staff is comprised of a diverse and multidisciplinary team of mental health providers, case managers, outreach staff, and administrative staff. We provide individually tailored, evidence-based treatments to adults, children, adolescents, couples, families, and groups. Sensitive to the specific issues faced by military families, we strongly believe in building trusting, confidential relationships with our clients, and we maintain strong ethical and legal commitments to privacy and confidentiality. The Office Coordinator is part of the clinic's administrative team and serves a critical function by facilitating client services, interfacing with both clinic staff and clients on a regular basis. A strong Office Coordinator candidate will demonstrate strength in customer service, communication, triaging needs, and documentation.

Requirements

High School Diploma or GED with a minimum of 4 years of customer service experience required, OR Bachelor's degree in related field.
Basic math skills required.
Ability to work with reports and numbers.
Exhibits ability to make independent decisions but seeks consultation or supervision as appropriate, based on education and experience.
Thinks analytically, including setting work priorities and creating and evaluating solutions to work-related problems.
Analyzes problems, identifies alternative solutions, projects consequences of proposed actions, and implements recommendations in support of goals.
Interprets and applies all applicable policies, procedures, rules and regulations.
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone.
Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business.
Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.
Must have an acceptable driving record.

Nice To Haves

Experience in medical or behavioral health settings preferred.
Experience working with a military or veteran population is preferred.
Bilingual (Spanish, English) language skills are preferred.

Responsibilities

Serves as the receptionist for the clinic, greeting and appropriately directing clients, potential clients, visitors, vendors, and staff.
Answers and directs incoming clinic calls and emails, triaging and determining needs and connecting to appropriate staff.
Coordinates client scheduling, including communicating with clients and staff.
Enters and updates client information and/or documents in the electronic health record and other tracking systems.
Fully documents activities in the electronic health record and/or tracking systems within required timeframes.
Performs general office duties such as monitoring/distributing faxes, mail, or other documentation.
Coordinates with the medical records team, assisting as needed with release of information process.
Provides information on supports and services provided by the clinic.
Assists in maintaining cleanliness, organization, and operation of facility.
Maintains required productivity levels as outlined in clinic and network policies.
Attends relevant meetings and attends/completes relevant trainings.
Maintains high standards of privacy in accordance with HIPAA guidelines.
Performs other duties as assigned.