Office Coordinator

White River Area Agency on Aging • Searcy, AR

3d • Onsite

About The Position

This position is responsible for assisting with the day-to-day operations and record keeping of their local field office.

Requirements

• Excellent phone etiquette
• Ability to organize and maintain office files, records, and schedules.
• Excellent verbal and written communication skills.
• Ability to work well with others.
• Ability to assess basic client needs so that appropriate referrals may be made.
• Ability to operate general office machines.
• Proficiency in computer operations, including Microsoft Office.
• High school graduate with one year experience in general office work.

Nice To Haves

• Interest or experience in working with the elderly

Responsibilities

• Professionally administer all incoming calls, ensuring that they are directed appropriately and timely.
• Ensure all guests are greeted in a professional, friendly manner.
• Perform all office duties, which includes, but not limited to: data entry and document scanning for RN Assessor, Home Care Supervisor, and Care Manager.
• Perform all electronic referral entries into the database on a daily basis.
• Maintain contact with the Home Care Assistants, respond to inquiries and maintain all required paperwork. This includes, but is not limited to: personnel files, scheduling, PTO, and all required renewals.
• Compare billing forms to time and travel, compile Home Care Assistant’s hours and get them to the regional office in a timely manner each pay period.
• Maintain complete client files including all paperwork pertaining to each client, in the appropriate software.
• Manage the daily flow of mail distributing to appropriate staff.
• Manage the data upkeep of scheduling and EVV software.
• Assist with responding to inquiries from service providers, and clients and/or families.
• Check and track billing forms, as assigned.
• Complete all reports required by the regional office.
• Handle DHS communications.
• Adhere to agency policies and procedures as outlined in the Employee Handbook
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED