Office Coordinator - Department of Surgery

UPMC•Pittsburgh, PA

8h•Onsite

About The Position

UPMC is hiring a full-time Office Coordinator to join their Department of Surgery as part of their Endocrine Surgery Division in Oakland! The Endocrine Division consists of 4 Surgeons, 1 Fellow, 2 APPs, 3 Nurses and 2 Administrative Assistants across 4 operating sites and 4 outpatient clinics. The Office Coordinator is responsible for managing day-to-day operations across clinical, financial, and administrative domains within the division. This role will interact regularly with Department of Surgery leadership and participate in recurring divisional and system meetings. Our ideal candidate is someone with experience working in a healthcare setting that is organized, accountable, and willing to help out where needed. This position will work Monday through Friday, daylight hours, with no evenings, weekends, or holidays. Previous office management experience is preferred.

Requirements

Bachelor's Degree + 6 months of healthcare experience OR Associate's Degree in Health Care or Business + 1 year of healthcare experience OR High School Diploma + 2 years of healthcare experience

Nice To Haves

Previous office management experience is preferred.

Responsibilities

Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
Ensure patient scheduling is accurate.
Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
Work denial work queues in conjunction with the CBO.
Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
Collaborate with manager in selecting, monitoring and evaluating front office staff.