OFFICE COORDINATOR

Sparrow•Lansing, MI

1d•Onsite

About The Position

Under the direction of the Therapy Department leadership, this role coordinates staff and generates daily rehabilitation schedules for patients, along with the execution of essential business functions. The position involves active participation in department meetings, daily scheduling, and other assigned projects. The Office Coordinator is responsible for clerical support for front office procedures, including scheduling, insurance verification, and patient communication. They also manage daily business office functions, assist with medical record requests, maintain equipment, and lead office meetings. A key aspect of the role is acting as a source of direction during the absence of therapy department leadership and upholding the organization's customer service standards and HIPAA protocols. Additionally, the role involves populating performance metric dashboards, tracking and ordering supplies, leading welcome orientation visits, and systematically tracking deadlines for progress notes and authorization forms to ensure regulatory compliance.

Requirements

Must be CPR certified biannually
Minimum of 1 years’ experience in scheduling and staffing in a healthcare setting.
Experienced in a lead capacity for customer service interaction.
EPIC specific experience
High school diploma or GED
Must have intermediate proficiency with Microsoft Word, Excel, Access and Power Point software.
Demonstrates ability to use a keyboard as required to perform the essential duties of the job.
Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course or job training.
Demonstrates excellent verbal and written communication skills.

Nice To Haves

Associate’s degree preferred
Business or appropriate health care related college level courses leading to an associate or higher level of degree desirable.

Responsibilities

Coordinates staff and provides clerical support for front office procedures including daily scheduling and insurance verification.
Schedules appointments/ tests/ procedures/ secures authorizations, compiles pertinent demographic records, and facilitates referrals.
Coordinates daily business office functions that may include: PHI gathering for patient appointments, fax distribution, patient appointment reminder calls, mail pick-up/ distribution/ delivery, and other clerical duties.
Serves as a preceptor to current and new caregivers whenever needed.
Assists with medical record requests as needed.
Maintains upkeep and maintenance of equipment including infection control logs.
Assists with/ conducts office meetings or huddles, as needed.
Operates various pieces of standard office equipment.
Acts as source of direction during absence of therapy department leadership.
Serves as a role model for consistent demonstration of Sparrow Health System’s Customer Service Behavioral Standards of Performance, by respecting the Privacy and Confidentiality of those we serve.
Demonstrates knowledge and respects patient, service provider, and organizational confidentiality procedures and protocols defined under the HIPAA Privacy Policies.
Follows established HIPAA privacy procedures when using and/or disclosing protected health information.
Maintains and protects rights under the HIPAA Privacy standards.
Populate monthly dashboard of performance metrics, including data entry and composition of reports to be shared with clinic stakeholders.
Responsible for tracking and ordering therapy supplies as needed.
Lead welcome orientation visits to proactively inform new patients and caregivers of customer’s frequently asked questions.
Systematically track deadlines for progress notes and authorization forms to ensure adequate compliance with insurance and therapy regulatory bodies.